Refund policy
EXCHANGE, RETURN & REFUND POLICY WHOLESALE_HUB
Thank you for purchasing from Wholesale_Hub. We appreciate your support and trust in our products.
By purchasing from us, you agree to the terms outlined below. Please read this policy carefully before completing your order.
Wholesale_Hub prioritises hygiene, product integrity, and transparent business practices, especially as we supply both retail customers and resellers.
1. ALL SALES –IMPORTANT NOTICE
1.1 All Sales Are Final
Please note that all sales are final.
We do not accept refunds, returns, or exchanges due to:
•change of mind
•incorrect selection
•personal preference
As a jewellery supplier, we strictly adhere to hygiene standards. For this reason, we only sell new, unused jewellery and cannot accept items back once sold.
1.2 Non-Refundable & Non-Exchangeable Items
For hygiene and safety reasons, the following items are strictly non-refundable and non-exchangeable, under any circumstances:
•All earrings
•Any jewellery that has been worn or tried on
Sale items
•Promotional / T&Cs items
This policy is aligned with South African consumer hygiene regulations.
1.3 Product Pricing & Warranty
Our jewellery is made from 316L premium stainless steel, responsibly sourced and ethically produced.
Products are fairly priced and not inflated.
Stainless steel jewellery is a consumable product, not fine jewellery
We do not offer lifetime warranties
🚫 We do not offer refunds, exchanges, or warranty claims once a purchase is completed.
Customers are kindly requested to refrain from requesting exceptions that fall outside this policy.
1.4 Wholesale Purchases – No Exchanges or Returns
All wholesale purchases are supplied strictly for resale purposes.
Wholesale orders will not be exchanged or refunded due to change of mind
Incorrect selection, over-ordering, or slow sales do not qualify for returns.
Partial returns on wholesale orders are not accepted.
Once payment is made, a wholesale order is final and confirmed.
2. INCORRECT OR MISSING ITEMS
All orders are checked by multiple team members before dispatch.
If you receive:
• an incorrect item, or
• a missing item
You must notify us within 7 days of delivery.
We will verify the issue against our dispatch records.
If an error occurred on our side, we will offer:
• a voucher, or
• a refund (customer preference)
🚫 Due to courier costs, we do not resend items.
3. PRODUCT WEAR, USE & LIMITATIONS
3.1 Stainless Steel Jewellery Is Not Fine Jewellery.
Our waterproof and non-tarnishing stainless steel jewellery is not lifetime or fine jewellery.
These products are consumables, and wear may occur over time depending on:
• frequency of wear
• exposure to water, chemicals, or pressure
• how the jewellery is worn and stored
This is a material limitation, not a defect.
3.2 Tarnish-Free vs Discolouration
“Tarnish-free” means:
• the jewellery will not oxidise on skin
• it will not turn skin green or black
It does not mean:
• solid gold
• permanent colour
All gold-plated stainless steel jewellery will naturally experience colour fading over time.
This is normal and not refundable.
3.3 Clasps & Closures
Minor clasp adjustments may be required due to movement or pressure during wear or transit.
In many cases, closures can be gently adjusted by hand.
If assistance is needed, please contact us and we will gladly guide you.
3.4 Pricing & Quality Transparency
Affordable pricing does not indicate poor quality.
Even premium stainless steel jewellery can experience occasional issues.
We sell high volumes monthly, and rare defects may occur.
Before leaving negative feedback or requesting refunds, customers are encouraged to:
• review product care guidelines
• understand stainless steel jewellery limitations
Our goal is to offer quality jewellery at accessible prices, supported by honest education, not exaggerated claims.
4. LOST OR DAMAGED PARCELS (COURIER ISSUES)
If your parcel is lost, stolen, or damaged by the courier, contact us immediately:
📱 WhatsApp (message only): 063 072 5104
We will:
log a claim with the courier company issue a refund only if the courier confirms the parcel as lost
Customers are responsible for:
• providing correct shipping details
• monitoring tracking updates
Please note:
courier services are handled by third parties and delays may occur.
5. EARRING CLOSURE ADJUSTMENTS
If stainless steel earrings are not closing properly:
• Gently adjust the closure angle by hand, this is common and not always a defect
• If unsure, contact us and we will assist or provide a guidance video.
NEED HELP?
📱 WhatsApp (messages only): 063 072 5104
🕘 Support hours: 09:00 – 18:00
⏳ Requests handled on a first-come, first-served basis
Thank you for choosing Wholesale_Hub 🤍
We appreciate your understanding and support.